bajbip Responsible Gaming — Play Safe, Stay in Control

2. Recognising Problem Gambling

Gambling can be a fun and entertaining activity when kept in balance, but for some people it can develop into a problem that affects their finances, relationships, and mental health. Recognising the warning signs early is the most important step toward getting help.

bajbip encourages every player to be honest with themselves about their gambling habits. The warning signs below are not a definitive diagnosis — they are signals worth paying attention to. If several of these descriptions feel familiar, we strongly encourage you to use bajbip's responsible gaming tools or reach out to support.

3. Self-Assessment Checklist

The following checklist is designed to help you reflect honestly on your gambling behaviour. Read each statement and consider whether it applies to you. This is not a clinical diagnostic tool — it is a private, honest self-reflection exercise.

4. Responsible Gaming Tools

bajbip provides a comprehensive suite of responsible gaming tools, all of which are completely free to use and accessible directly from your account settings at any time. These tools are designed to give you meaningful, real-time control over your gambling activity.

To access any of these tools, log in to your bajbip account and navigate to the "Responsible Gaming" section within Account Settings. All tools can also be activated by contacting the bajbip support team directly at [email protected].

5. Self-Exclusion Programme

Self-exclusion is the most comprehensive account restriction tool bajbip offers. It is designed for players who feel that they need a longer, firm break from gambling activity — not just a short cooling-off period.

How Self-Exclusion Works

When you activate self-exclusion, your bajbip account is permanently suspended for the duration you choose. You will be unable to log in, make deposits, place bets, or access any gambling features on the bajbip platform during this period. bajbip will also suppress all marketing communications to your account for the entire exclusion period.

Available Self-Exclusion Periods

• 6 months — recommended as a starting point for players who need a meaningful break.
• 1 year — a full-year exclusion with mandatory review before reinstatement.
• 3 years — a long-term exclusion for players with serious concerns about their gambling habits.
• Permanent — irreversible closure of the bajbip account. This cannot be reversed under any circumstances.

Requesting Self-Exclusion

Self-exclusion can be requested in two ways:

1. Log in to your bajbip account, go to Account Settings, select "Responsible Gaming", and follow the self-exclusion steps. The exclusion takes effect immediately upon confirmation.
2. Email [email protected] with the subject line "Self-Exclusion Request", including your registered account username and the exclusion period you wish to activate. Our team will process your request within 24 hours and confirm via email once the exclusion is active.

Returning After Self-Exclusion

For exclusions of 6 months, 1 year, or 3 years, players who wish to return to bajbip after the exclusion period has ended must contact [email protected] to request account reinstatement. Reinstatement is not automatic. bajbip will apply a mandatory 7-day reflection period and may ask you to confirm that you wish to return before the account is reopened. Permanent self-exclusion cannot be reversed under any circumstances.

6. Deposit & Spending Limits

One of the most practical responsible gaming tools bajbip provides is the ability to set hard limits on how much money you deposit into your account within a given time window. Setting a deposit limit is a proactive way to ensure that your gambling activity stays within a budget you are comfortable with — before emotions, excitement, or the heat of the moment can influence your spending decisions.

How Deposit Limits Work

You can set a maximum deposit amount for any of the following periods:

• Daily limit: The maximum total amount you can deposit within any single 24-hour period.
• Weekly limit: The maximum total amount you can deposit across any rolling 7-day period.
• Monthly limit: The maximum total amount you can deposit across any rolling 30-day period.

Once a deposit limit is active, it takes effect immediately. If you attempt to deposit an amount that would exceed your current limit, the deposit will be blocked and you will be notified of your remaining allowance for the period.

Changing or Removing Deposit Limits

You may reduce your deposit limit at any time, and the reduction takes effect immediately. However, if you wish to increase an existing deposit limit or remove one entirely, a mandatory 7-day cooling-off period applies before the change takes effect. This waiting period exists to ensure that decisions to increase limits are considered and deliberate, rather than reactive. During the 7-day window, you may cancel the increase request at any time and your current (lower) limit will remain in force.

7. Time-Out & Cool-Off Features

Sometimes you may not want to close your account permanently, but you do need a firm break from gambling for a defined period. bajbip's time-out and cool-off feature is designed exactly for this purpose. It provides a temporary, enforced account suspension that gives you space to step back and reassess.

Available Time-Out Durations

• 24 hours — a short overnight break to step away from a session.
• 48 hours — a weekend break or short cooldown after a difficult session.
• 7 days — a one-week pause to reassess your gambling activity.
• 30 days — a full month away from bajbip to reflect and recharge.

What Happens During a Time-Out

For the full duration of your chosen time-out period, your bajbip account will be suspended. You will not be able to log in, make a deposit, place a bet, or access any gambling content on the platform. bajbip will also pause all promotional communications to your account during this time. Your account balance is preserved, and any pending withdrawals will continue to be processed normally.

Activating a Time-Out

Navigate to the "Responsible Gaming" section in your bajbip account settings, select "Time-Out", choose your preferred duration, and confirm. The suspension takes effect immediately. You may also activate a time-out by contacting [email protected]. Time-out periods cannot be cancelled or shortened once activated — this is intentional and part of what makes the tool effective.

If after a time-out ends you feel you would benefit from a longer break, please consider activating the self-exclusion programme described in Section 5 above, or reach out to bajbip's support team to discuss your situation.

8. Getting Help & Support

If you believe gambling is becoming a problem for you — or for someone you care about — it is important to reach out for help as early as possible. bajbip's customer support team is trained to handle responsible gaming enquiries with sensitivity and confidentiality, and is available 24 hours a day, 7 days a week.

Contacting bajbip Support

For any responsible gaming matter — whether you want to activate a tool, discuss your concerns in confidence, request self-exclusion, or simply talk to someone — you can reach the bajbip support team at [email protected]. Please include "Responsible Gaming" in your email subject line. All responsible gaming communications are handled with strict confidentiality and by team members trained in player welfare.

Talking to Someone You Trust

If you are finding it difficult to speak to bajbip directly, we encourage you to confide in a trusted friend or family member about your gambling habits. Often, speaking openly with someone close to you is the first and most important step. Many people find that having a support person aware of the situation provides meaningful accountability and emotional support during recovery.

Protecting Yourself Going Forward

Regardless of whether you feel you currently have a problem, the following habits support healthy, responsible gambling over the long term:

• Always gamble with money you can afford to lose — never with essential funds.
• Set a time and budget limit before each session, and stick to it regardless of outcome.
• Never chase losses. Accept that losing is a normal part of gambling.
• Take regular breaks. Use bajbip's reality check reminders to stay aware of your session duration.
• Do not gamble when you are feeling stressed, anxious, depressed, or under the influence of alcohol.
• Keep gambling as one of many leisure activities — maintain balance with other hobbies and social activities.
• Review your account transaction history regularly to maintain an accurate picture of your gambling spend.